Privacy policy

Rakaposhi Naturals (SMC-Private) Limited (β€œwe”) runs rakaposhinaturals.com. This policy explains what information we collect, why we collect it, and who we share it with.

What we collect

  • Your name, phone number, delivery address and email when you place an order or contact us.
  • Your order details, and any messages you send us on WhatsApp, email or social media.
  • Basic information about how you use our website, such as pages viewed and device type, collected through cookies.

How we use it

  • To confirm, pack and deliver your order. This includes a WhatsApp message or call to confirm cash-on-delivery orders.
  • To answer your questions and handle replacements.
  • To improve our website and products.
  • To send you offers, but only if you sign up for our emails. You can unsubscribe at any time.

Who we share it with

  • Our courier companies (Trax or Leopards), so they can deliver your order.
  • Shopify, which runs our online store.
  • If you pay online, the payment provider. We never see or store your full card number.
  • Analytics and advertising tools, such as Meta (Facebook and Instagram) and Google, which help us understand our visitors and show relevant ads.
  • Authorities, if the law requires it.

We never sell your personal information.

Cookies
Cookies are small files that help our website work, remember your cart and count visits. You can block or delete them in your browser settings, but parts of the website may stop working.

How long we keep it
We keep order records for as long as we need them for deliveries, customer service, and our tax and accounting records.

Your choices
You can ask to see, correct or delete the information we hold about you, unless the law requires us to keep it. Just message us.

Children
Our website is meant for adults. We don’t knowingly collect information from children.

Changes
We may update this policy from time to time. The date below shows the latest version.

Contact us
WhatsApp +92 303-663-7867, email contact@rakaposhinaturals.com, or write to Rakaposhi Naturals (SMC-Private) Limited, Islamabad 44000, Pakistan.

Last updated: 27 October 2026